Payment Terms & Conditions

1. Payment Processing

All payments for Connect Limo services are processed securely through Stripe, a PCI-DSS compliant payment processor. By booking our services, you agree to these payment terms.

We do not store your complete credit card information on our servers. All payment data is encrypted and handled by Stripe in accordance with industry security standards.

2. Pricing Structure

2.1 Base Fare

Our pricing is based on:

• Distance: Calculated from pickup to drop-off location
• Service Type: Point-to-point, hourly, or special services
• Vehicle Type: GMC Luxury SUV (6-7 passengers)
• Airport Fees: LAX pickups include a $25 airport fee

2.2 Service Fee

A $10.00 service fee is automatically added to all bookings. This fee covers:

• Booking platform maintenance
• Customer support services
• Payment processing costs
• Technology infrastructure

2.3 Optional Add-Ons

2.4 Gratuity (Optional)

You may add an optional gratuity for your driver:

• 10% of subtotal
• 15% of subtotal (recommended)
• 20% of subtotal
• No tip (gratuity is optional)

100% of gratuity goes directly to your driver.

3. Payment Authorization

When you complete a booking:

• Your card is charged immediately upon booking confirmation
• You authorize Connect Limo to charge the total amount shown
• The charge includes: base fare + service fee + add-ons + gratuity (if selected)
• You will receive an email receipt and invoice immediately

4. Accepted Payment Methods

We accept the following payment methods through Stripe:

• Visa, Mastercard, American Express, Discover
• Debit cards with Visa/Mastercard logo
• Apple Pay and Google Pay
• Digital wallets supported by Stripe

Cash payments are not accepted. All bookings must be paid through our secure online system.

5. Refund Policy

5.1 Cancellation by Customer

5.2 Cancellation by Connect Limo

If we cancel your booking due to unforeseen circumstances (vehicle breakdown, driver unavailability, etc.), you will receive a full refund (100%) within 5-7 business days.

5.3 No-Show Policy

If you fail to arrive at the pickup location within 15 minutes of scheduled time without notification, it will be considered a no-show and no refund will be issued.

5.4 Refund Processing

Approved refunds are processed as follows:

• Refunded to the original payment method used
• Processing time: 5-7 business days
• Notification sent via email when refund is processed

6. Price Adjustments

The price shown at checkout is your final price, except in the following cases:

• Route Changes: If you request a different destination during the trip, additional charges may apply based on the new distance
• Wait Time: If pickup is delayed beyond 15 minutes due to customer reasons, a wait fee of $1 per minute may apply
• Extra Stops: Unscheduled stops may incur additional charges
• Tolls: Any tolls encountered during the trip will be added to your fare

You will be notified of any additional charges and must approve them before they are applied.

7. Payment Disputes

If you have concerns about a charge:

1. Contact us within 48 hours at: hello@connect-limo.com
2. Provide your booking ID and reason for dispute
3. We will investigate and respond within 3 business days
4. If unresolved, you may file a dispute with your card issuer

Note: Chargebacks filed without first contacting us may result in service suspension.

8. Currency & Taxes

All prices are displayed and charged in USD (United States Dollars).

Sales Tax: Applicable state and local taxes will be added to your total at checkout if required by law. Tax rates vary by location and are calculated automatically.

9. Payment Data Processing

When you make a payment:

• Your payment information is encrypted using SSL/TLS technology
• Card data is transmitted directly to Stripe (we never see your full card number)
• Stripe is PCI-DSS Level 1 certified (highest security standard)
• We store only the last 4 digits of your card and expiration date for records
• Transaction history is encrypted in our database (MongoDB Atlas)

For more information, see our Privacy Policy.

10. Fraudulent Activity

We take fraud seriously and reserve the right to:

• Reject or cancel any booking suspected of fraud
• Report fraudulent activity to law enforcement
• Ban users engaging in fraudulent behavior
• Pursue legal action for fraudulent charges