Privacy Policy

1. Introduction

Connect Limo Corp ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our chauffeur booking service at connect-limo.com.

By using our service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

When you book a ride with us, we collect:

• Contact Information: Full name, email address, phone number
• Trip Details: Pickup location, drop-off location, date and time
• Booking Preferences: Number of passengers, luggage count, special requests
• Add-on Services: Baby seat requests, meet & greet preferences

2.2 Payment Information

Payment processing is handled securely by Stripe, our third-party payment processor. We do not store your complete credit card information on our servers. Stripe collects:

• Credit/debit card number (encrypted)
• Card expiration date
• Billing address
• Payment transaction history

2.3 Automatically Collected Information

We automatically collect certain information when you visit our website:

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent, clicks, navigation paths
• Location Data: Approximate location via IP address (for service availability)
• Cookies: Session cookies, analytics cookies, preference cookies

3. How We Use Your Information

We use your information for the following purposes:

• Service Delivery: Process and fulfill your chauffeur booking
• Communication: Send booking confirmations, trip updates, and customer support
• Payment Processing: Charge your payment method and process transactions
• Trip Coordination: Share necessary details with our drivers
• Customer Support: Respond to inquiries and resolve issues
• Service Improvement: Analyze usage to improve our platform
• Marketing: Send promotional offers (with your consent)
• Legal Compliance: Comply with applicable laws and regulations

4. Data Storage & Security

4.1 Where We Store Your Data

Your data is stored securely using MongoDB Atlas, a cloud database service with enterprise-grade security. Our database is hosted on secure servers with:

• End-to-end encryption (TLS/SSL)
• Automated backups
• Role-based access controls
• 24/7 monitoring and threat detection

4.2 Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Booking Data: Retained for 7 years for tax and legal purposes
• Payment Records: Retained as required by financial regulations
• Account Data: Retained until you request deletion
• Marketing Data: Retained until you unsubscribe

4.3 Security Measures

We implement industry-standard security measures:

• HTTPS encryption for all data transmission
• Password hashing and encryption
• Secure authentication (JWT tokens)
• Regular security audits and updates
• Limited access to personal data (need-to-know basis)

5. Third-Party Services

We use the following third-party services that may collect your information:

6. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data (subject to legal requirements)
• Opt-Out: Unsubscribe from marketing communications
• Data Portability: Receive your data in a machine-readable format
• Object: Object to certain data processing activities

To exercise these rights, contact us at: hello@connect-limo.com

7. Cookies & Tracking

We use cookies and similar technologies to improve your experience:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Track usage patterns (Facebook Pixel, Google Analytics)
• Preference Cookies: Remember your settings

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

8. Children's Privacy

Our service is not intended for individuals under 18 years old. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting the updated policy on this page
• Updating the "Last Updated" date
• Sending email notifications for material changes

Your continued use of our service after changes constitutes acceptance of the updated policy.